Everything between the DM and the cash.
Chatcart covers the whole life of a social-commerce order: capturing it from a chat, getting it packed and booked, and making sure the courier’s cash reaches you.
01
Smart paste
Turn a customer’s message into an order without retyping it.
- ✓Finds the name, Pakistani mobile number, city, address and items in a pasted message.
- ✓Understands labelled messages (“Name: …”, “Address: …”), unlabelled ones, and WhatsApp chat exports from Android and iPhone.
- ✓Recognises item lines such as “2 x black abaya”, “lawn suit x2”, “3 pcs hijab” and prices like “@ 2500” or “Rs 1,200”.
- ✓Matches items to your product list and fills in the price.
- ✓Recognises a returning customer by phone and pre-fills their saved address.
- ✓Nothing is saved until you press Create order; fields it cannot find stay empty instead of being guessed.
02
Order pipeline
Every order has one clear status, and every change is recorded.
- ✓Five stages: New, Confirmed, Packed, Booked and Delivered, plus Returned and Cancelled.
- ✓Move one order from its page, or select many and move them together.
- ✓Every change shows instantly and can be undone from the notification.
- ✓Adding a tracking number books the order automatically.
- ✓A history on each order records when it was created and every status, tracking and payment change.
- ✓Search by name, phone, city, order number or tracking number.
03
Cash-on-delivery reconciliation
Know exactly how much cash each courier still owes you.
- ✓Delivered COD orders wait on the Cash page, grouped by courier, until they are settled.
- ✓Tick the orders a payout covers, enter the amount that arrived, and they are marked paid.
- ✓The difference between the payout and the orders’ total is shown, so deductions are easy to spot.
- ✓Payouts keep their date and reference, and each settled order links back to its payout.
- ✓Prepaid and hand-delivered orders can be marked paid directly.
04
Customers
Customers are created from orders and recognised by phone number.
- ✓Order count, total spent, returns and last order date for every customer.
- ✓Customers who return often are flagged, so you can ask for the delivery charge upfront.
- ✓Private notes per customer, and saved addresses that pre-fill their next order.
- ✓Old orders keep the address they were shipped to, even if the customer’s address changes.
05
Packing slips and courier CSV
Get a batch out of the door without copying addresses by hand.
- ✓Packing slips print two to an A4 page, with the COD amount, phone and city in large type.
- ✓Export any selection of orders as CSV, with columns ready for a courier bulk-booking upload or a spreadsheet.
- ✓Save the courier and tracking number on every order.
06
WhatsApp messages
Confirmation and dispatch messages, written for you.
- ✓The confirmation lists the items, total, payment method and delivery address, and asks the customer to reply YES.
- ✓The dispatch update includes the courier, tracking number and the cash to keep ready.
- ✓Messages open in your own WhatsApp (click-to-chat), so they come from the number your customers know. You press send.