Frequently asked questions
Q.01What is Chatcart?+
Chatcart is a web app for sellers who take orders over WhatsApp, Instagram and Facebook. It keeps every order in one list, moves each one from new to delivered, and tracks the cash-on-delivery money your couriers owe you.
Q.02How does smart paste work?+
Copy a customer’s message, or a few messages from a WhatsApp chat, and paste it into a new order. Chatcart picks out the name, Pakistani mobile number, city, address and items, and matches items to your product list. You check every field before the order is saved.
Q.03How does cash on delivery reconciliation work?+
Delivered COD orders wait on the Cash page until you record the courier’s payout. Tick the orders the payout covers, enter the amount that arrived, and they are marked paid. The difference between what arrived and the orders’ total is shown, so deductions are easy to spot.
Q.04Does it book couriers automatically?+
Not yet. You can export selected orders as a CSV for your courier’s bulk-upload tool, print packing slips, and save tracking numbers on each order. Direct courier integrations are planned.
Q.05Does it send WhatsApp messages for me?+
Chatcart prepares the confirmation and dispatch messages and opens them in your own WhatsApp with one tap. You press send, so messages come from the number your customers already know.
Q.06Does it work on my phone?+
Yes. Chatcart is designed for phones first and can be added to your home screen like an app.
Q.07How much does it cost?+
Chatcart is in early access and free to use while it is. Pricing will be announced before early access ends, and early sellers will hear first.
Q.08Who makes Chatcart?+
Chatcart is built by DanixSoft, a software engineering studio in Lahore, Pakistan.
Q.09Which phone number formats does smart paste understand?+
Pakistani mobile numbers in the usual shapes: 0300-1234567, 0300 1234567, +92 300 1234567, 923001234567 and 3001234567. They are all stored the same way, so a returning customer is recognised however they typed their number.
Q.10Can my team use the same store?+
Each store has an owner, and the data model supports helpers. Inviting helpers from the app is planned; until then, one login per store.
Q.11Can I export my data?+
Yes. Export orders as CSV at any time from the Orders page, filtered by status or for the orders you select.
Q.12Is my customers’ data safe?+
Every row is tied to your store and protected by database row-level security, so no other store can read it. We never contact your customers or sell their data.
Q.13Which couriers does it support?+
Any courier. You pick or type the courier name and tracking number on each order, and the CSV export works with bulk-upload tools. Common couriers such as TCS, Leopards, PostEx, Trax and M&P are suggested as you type.